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Service & Repair Program |
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VXI Technology (VTI) offers a three-year warranty on the VXIbus instruments and switches we manufacture. VME, LXI and OEM products carry a one-year warranty. This warranty can be extended by purchasing a cost-effective yearly extended waranty in most cases. Additionally, for customers who do not spare products themselves, and require minimal system downtime, a 24/48 hour exchange program is offered. The modular design of our products, coupled with diagnostic software, negates the need for us to provide costly on-site service programs that are limited to a 100 mile radius of local support centers. Instead technical support engineers located at our authorized local sales and support centers have several tools available to them (including diagnostic software) to quickly identify the problem, determining an expedient action for repair. |
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Diagnostics Software Program |
Remote Fault Isolation Examination (Remote FIX) |
Remote FIX is intended for use on systems that have previously been operational. Remote FIX will determine what is operational within the system, and how it is configured. This is a low-level configuration query which checks general VXI characteristics such as Logical Addresses (LA’s), Address Space Assignment, Address Space Offset Location, amount of space assigned, etc. Additional test parameters will be to check for data transfers to validate the data bus to and from each device. A data file will be generated with the system test results, which can then be e-mailed or faxed to the factory. This information, combined with system information obtained from the customer will allow VTI to determine customer reported fault condition. It is assumed that the fault being investigated is due to a component fault, not a configuration error. Configuration errors are resolved by our technical applications engineers or ‘Endorsed Solution Provider’. |
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Standard Diagnostics and Repair |
Our standard diagnostics and repair consists of contacting a local authorized support center, discussing the problem with a technical support engineer, running Remote FIX if required, obtaining an RMA (return material authorization) number and then returning the product to the appropriate support center. VXI Technology will service and return products, typically within 5 working days of receipt in the USA, and 10 working days after receipt internationally. The standard diagnostics and repair is performed during warranty, extended warranty, flat fee repair, or out of warranty parts and labor repair. |
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Express (24/48 hour) Diagnostics and Repair Option |
The express (24/48 hour) diagnostics and repair option consists of contacting a local authorized support center, discussing the problem with a technical support engineer, running Remote FIX if required, and obtaining an RMA (return material authorization) number. A new or refurbished boxed replacement product is then dispatched within 48 hours by a courier service – when the exchange order can be processed by 12 noon local time. This option is intended to provide minimum downtime. |
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Calibration Services |
VXI Technology offers both standard factory calibration and Zero-Downtime Calibration (ZDC). Although local calibration can be provided through the authorized sales and support centers, ZDC is intended to provide users with the confidence of factory calibration and zero system downtime. For ZDC, the user contacts the factory three weeks before calibration is due, and a boxed and calibrated replacement instrument is provided during calibration. |
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